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Return Policy

We want you to be happy with your purchase, but we understand that returns are sometimes necessary. If you are dissatisfied with your purchase for any reason, you may return or exchange it within 30 days of your invoice date, provided that it meets the following conditions:

• All returns require authorization, which is valid for 15 days.
• Returned items must be in new condition, fully operational, in their original box, include all original packaging, documentation and accessories, and show no signs of wear, such as scratches from rack mounting.
• The following products are non-returnable:
  • Personal items, such as earphones and microphone windscreens.
  • TVs, projectors, computer interfaces and software, once opened.
  • Custom-built cases, furniture, rackmounts, cabling and other custom products.
  • Clearance products (discontinued, overstock, demo and B-stock), unless defective.
  • Akai, Alesis, Apogee, Aphex, Auralex, Avalon, Avid, Broadcast Tools, Galaxy, Goldline, HSA, Microboards, Numark, Pelican, Pioneer, Omnia, Sony, Telos and TOA products, once ordered, are non-cancellable and non-returnable for any reason.

Once your return is inspected and processed, we will refund the purchase price in the original form of payment. Any returns not meeting all of the above conditions are subject to refusal or a minimum 20% restock fee. Please allow up to 30 days for returns to be processed.

Defective ("D.O.A.") Products: Items that are defective out of the box will be replaced at no additional charge to you, but you must report them within 15 days of receipt. Please request an RA to return defective merchandise and to begin the replacement process. Please note: certain manufacturers including Akai, Alesis, Galaxy, Numark, Sony, Telos and TOA require that you contact them directly for all service-related issues (click on the manufacturer's name to go to their website).

Return Shipping: If you received damaged or defective goods, or if your return resulted from our mistake, we will pay the return shipping charges as well as the charge to send you a replacement, provided that your return is made within the time period allowed. Return shipping for any other reason will be at your own expense. You are responsible for the shipment while it's in transit, so please insure your return shipment for the purchase value and make sure it is adequately packaged to prevent damage.

Please Note: Additional restrictions and/or restock fees may apply for special-order items and for orders placed by phone. Please contact us if you have any questions in this regard.

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